Privacy Policy

Information we collect

Depending on how you use the website, we may collect information including your:

• Name

• Email address

• Billing and transaction information

• Order and purchase history

• Messages or enquiries you send us

• Marketing preferences

• Information about how you use our website, including information collected through cookies and analytics technologies

Payments are processed through third-party payment providers. We do not need or intend to directly store your complete payment-card details.

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Why we use your information

We may use your personal information to:

• Process and fulfil your orders

• Deliver digital products you have purchased

• Send order confirmations and other transactional communications

• Respond to questions or requests for support

• Maintain appropriate business and financial records

• Operate, secure and improve our website

• Understand how people use UNPAUSED

• Send marketing communications where we have an appropriate lawful basis to do so

• Meet our legal and regulatory obligations

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Our lawful bases

Depending on what we are doing with your information, we may process it because:

It is necessary to fulfil our contract with you — for example, when you purchase a product and we need your information to process the order and provide your download.

We have a legal obligation — for example, where we are required to retain appropriate financial or transaction records.

We have a legitimate interest — where appropriate, for the operation, security and improvement of our business and services.

You have given your consent — for example, where consent is required for certain marketing communications or optional cookies and tracking technologies.

Where we rely on consent, you can withdraw that consent.

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Marketing

If you choose to receive marketing emails from UNPAUSED, we may send you information about our products, resources, articles and other things we think may be useful or relevant.

You can unsubscribe using the link contained in our marketing emails.

Purchasing a product does not automatically mean you have agreed to receive unrelated marketing communications.

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Who we share information with

We may use trusted service providers to help us operate UNPAUSED, including website hosting and ecommerce services, payment processors, email and communication services, analytics providers and professional advisers where necessary.

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Our website and online store are currently operated using Wix.

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These organisations may process personal information where necessary to provide their services to us. We do not sell your personal information.

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Some service providers may process information outside the UK. Where this happens, we take appropriate steps to ensure personal information receives the protections required by applicable data protection law.

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How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain information to meet legal, accounting or tax requirements.

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Different types of information may therefore be retained for different periods.

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Cookies and analytics

Our website may use cookies and similar technologies to make the website function, remember preferences, understand how visitors use the website and, where enabled, support analytics or marketing.

Where consent is legally required for non-essential cookies or similar technologies, these should not be activated until you have made your choice.

You can manage your preferences through the cookie controls available on the website.

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Health information

UNPAUSED provides information and resources relating to perimenopause and menopause.

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Please avoid sending us detailed medical or health information unless it is genuinely necessary for your enquiry. We do not require your medical history in order for you to purchase our standard digital products.

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Your rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Ask for access to your personal information

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Ask us to restrict how information is used

• Object to certain uses of your information

• Receive certain information in a portable format

• Withdraw consent where processing relies on consent

To exercise your rights, contact us using the details below.

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Contact us

UNPAUSED is operated by:

Our YTT Ltd
Email: lorna@ourytt.co.uk
Registered office: 124-126 City Road, London  EC1V 2NX

If you have questions about this Privacy Policy or how your information is handled, please contact us.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Changes to this policy

We may update this Privacy Policy as UNPAUSED develops or if our use of personal information changes. The current version will always be published on this website.