Refund Policy

UNPAUSED — RETURN & REFUND POLICY
 

UNPAUSED currently sells digital products, including downloadable guides, workbooks, trackers and resources. Because these products are supplied digitally, there is no physical item to return.
 

Digital downloads and cancellation

When you purchase digital content for immediate download, you will be asked to consent to receiving the digital content immediately and to acknowledge that, once the download or supply begins, you lose your statutory 14-day right to cancel.

This does not affect your statutory rights.
 

Faulty or incorrectly supplied digital products

If a digital product is faulty, not as described, cannot be accessed because of a problem with the product itself, or otherwise does not meet your statutory rights, please contact us.

We will investigate the problem and, where appropriate, provide a replacement, resolve the technical issue or issue a refund in accordance with your legal rights.
 

Changed your mind?

Once digital content has begun to be supplied following your express consent and acknowledgement, we do not normally offer refunds simply because you have changed your mind, no longer want the product or have decided not to use it.
 

Duplicate purchases

If you accidentally purchase the same digital product more than once, please contact us. Where we can verify a genuine duplicate transaction, we will arrange an appropriate refund.
 

Problems accessing your purchase

If your download link does not arrive or you have difficulty accessing your purchase, please contact us before purchasing the product again. We'll help you get access to what you've already bought.
 

Contact

For questions about an order or refund, contact:

UNPAUSED / Our YTT Ltd
Email: lorna@ourytt.co.uk

Please include your name, order number and the email address used for your purchase so we can locate your order.

Your statutory rights are not affected by this policy.